Help & Support

Welcome to the Basestack Platform Help Center! Find answers to common questions, troubleshooting tips, and learn how to get the most out of all Basestack products.

Quick Links

Frequently Asked Questions

Platform & Account

What is Basestack?

Basestack is a comprehensive platform of development tools designed for developers, teams, and startups. It includes products like Feature Flags, Forms, and more coming soon (Feedback, Uptime). Our goal is to help you build faster and more efficiently.

How do I sign in to Basestack?

You can sign in using OAuth providers like Google or GitHub. Navigate to the sign-in page for any Basestack product and select your preferred authentication method. Email authentication is coming soon.

Can I change my account information?

Account information (name, email, avatar) is managed through your OAuth provider. To update your details, modify them in your Google or GitHub account settings.

How do I delete my account?

To delete your account, please contact support at [email protected]. We'll help you with the account deletion process.

Billing & Subscriptions

Do I need a subscription to use Basestack?

You can use many features without an active subscription. However, API endpoints and advanced features require an active subscription. Check your Account Insights on the dashboard to see what's available with your current plan.

How does billing work?

Basestack uses a usage-based billing model with a $5 minimum spend that's fully credited toward your usage. You only pay for what you use, and the minimum spend gives you access to all features.

Where can I manage my subscription?

Go to Account Settings → Billing in any Basestack product to:

• View your current plan
• Monitor usage meters
• Manage your subscription
• View billing information

What payment methods are accepted?

Payment methods depend on your instance. Contact [email protected] for information about accepted payment methods.

Security & Privacy

How secure is Basestack?

Security is our top priority. Our platform includes:

• Advanced request filtering
• Data encryption
• Access controls
• IP blocking capabilities

How do I secure my API keys?

1. Never commit keys - Always use environment variables
2. Use different keys - Use separate keys for each environment/product
3. Limit access - Only share keys with authorized team members

Can I restrict API access?

Yes! You can configure:

• Allowed websites - Restrict which domains can use your APIs
• IP rules - Block specific IP addresses from accessing your APIs

These settings are available in product-specific settings pages.

What data does Basestack collect?

Basestack collects only the data necessary to provide our services. We follow industry best practices for data protection and privacy. Review our Privacy Policy for detailed information.

Teams & Collaboration

How do I add team members?

Team management varies by product:

• Feature Flags: Create teams, then add team members to projects
• Forms: Add members directly to forms or projects

Check the specific product documentation for detailed instructions.

What are the different roles?

Roles vary by product, but generally include:

• Admin/Developer - Full control and management capabilities
• Tester - Can test and use features
• Viewer - Read-only access

See product-specific documentation for exact role definitions.

Can I invite people who aren't in my team?

This depends on the product. Some products allow direct invitations, while others require team membership first. Check the specific product documentation.

Forms

Do I need backend code for Forms?

No! Basestack Forms works entirely without backend code. Just point your HTML form's action attribute to your form URL.

Troubleshooting

I can't sign in

• Verify you're using the correct OAuth provider
• Check if you see an "Account not linked" error (use the original provider)
• Clear your browser cache and cookies
• Try a different browser or incognito mode

API requests are failing

• Check subscription - API endpoints require an active subscription
• Verify API keys - Ensure keys are correct and not expired
• Check allowed websites - Verify your domain is allowed (if configured)
• Review IP rules - Ensure your IP isn't blocked
• Check API endpoint - Verify you're using the correct endpoint URL

I can't access certain features

• Check permissions - Verify your role has necessary permissions
• Check subscription - Some features require an active subscription
• Verify product access - Ensure you're a member of the project/form
• Contact product owner - Request additional permissions if needed

I see "Account not linked" error

This means you're trying to sign in with a different OAuth provider than the one already linked to your email. Use the original provider or contact support to link a different provider.

Data isn't updating

• Check API keys - Verify keys are correct
• Review configuration - Check product-specific settings
• Clear cache - SDKs and APIs cache data; refresh or wait
• Verify SDK initialization - Ensure SDK is using correct keys

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