Notification Settings

Notification Settings allow you to configure email notifications for new form submissions. Get instant alerts when someone submits your form, so you can respond quickly.

Accessing Notification Settings

Navigate to any form, click "Settings" in the navigation menu, then select "Notifications". You'll see email notification options.

Email Notifications

Configure email addresses that will receive notifications for new submissions:

• Email Addresses: Enter email addresses separated by commas
• Format: [email protected], [email protected]
• Instant Alerts: Notifications are sent immediately when a submission is received

Setting Up Email Notifications

Email Notification Content

Each notification email includes:

• Form Name: Which form received the submission
• Submission Data: All form field values
• Metadata: Timestamp, IP address, and other technical details
• Spam Status: Whether the submission was flagged as spam
• Direct Link: Link to view the submission in the dashboard

Managing Multiple Recipients

You can add multiple email addresses to receive notifications:

• Team Members: Add team member emails for collaboration
• Different Departments: Route notifications to relevant departments
• Backup Addresses: Include backup addresses to ensure no notifications are missed

Notification Behavior

Email notifications work with other form settings:

• Form Status: Notifications are only sent when the form is enabled
• Spam Protection: Spam submissions also trigger notifications (you can filter these in your email)
• Data Retention: Notifications are sent regardless of data retention settings

Best Practices

1. Use Team Emails: Add team email addresses for shared forms
2. Monitor Spam: Check spam submissions in notifications to identify patterns
3. Respond Quickly: Use notifications to respond to inquiries promptly
4. Backup Addresses: Include backup email addresses to ensure delivery
5. Filter in Email: Use email filters to organize notifications by form or type

Alternative Notification Methods

While email notifications are the primary method, you can also use:

• Webhooks: For real-time integration with external systems
• Dashboard: Check the Submissions page regularly

Troubleshooting

Not Receiving Emails

If you're not receiving email notifications:

1. Check Form Status: Ensure the form is enabled
2. Verify Email Addresses: Confirm email addresses are correct
3. Check Spam Folder: Notifications might be in your spam folder
4. Test Submission: Submit a test form to verify notifications are working

Too Many Emails

If you're receiving too many notifications:

1. Review Spam Settings: Enable spam protection to reduce spam submissions
2. Use Email Filters: Set up filters to organize notifications
3. Reduce Recipients: Remove unnecessary email addresses

Next Steps

• Configure General Settings: Set up form status, data retention, and webhooks
  • Learn about General Settings →
• Set Up Security: Configure spam protection and IP blocking
  • Learn about Security Settings →
• Review Submissions: Monitor form submissions in the dashboard
  • Learn about Submissions →